Terms of service

Shop usage and purchase rules

These terms of use and purchase of a shop are to be considered as a contract, hereinafter referred to as the Agreement concluded between the Internet sales website www.paintme.lv owner SIA “Creatrade”, regisration no. 42103110398, legal address: Dravnieku street 6 - 10, Rīga, LV-1021, hereinafter – Seller, and A Buyer who makes an order and makes a purchase on the Internet sales site of www.paintme.lv. The contract covers each purchase made on www.paintme.lv

  1. General questions

1.1. The buyer orders and pays, but the Seller sells and supplies the goods included in the assortment of internetworks, hereinafter - Goods. The description of the goods and the main characteristics The purchaser may refer to the “Catalogue” section of the Internet sales website. Before ordering any items in the Sellers Internet Shop, it is recommended that you read these Agreements and make sure that the Buyer has understood them correctly. Before the purchase is completed, the purchaser is obliged to accept this Agreement, and Privacy Policy, otherwise, the order is finished and Item purchase is not possible.

1.2. The seller shall process the personal data of the purchaser in accordance with Privacy Policy. In view of the fact that the Privacy Policy contains important provisions of the Treaty, it is recommended that the purchaser read them carefully and make sure that Privacy Policy rules are understandable and acceptable.

1.3. Drawing up an item order is considered to be the Purchaser's offer to the Seller to enter into this Agreement regarding the delivery of the ordered Item and the agreement of the Buyer to purchase the ordered Item at the specified price.

1.4. The following Buyers may purchase Goods in this Internet Store:

1.4.1. natural persons aged 18 (eighteen);

1.4.2. natural persons between 14 (fourteen) and 18 (eighteen) years, if the consent of their parents or guardians has been obtained, except where they act by personal means;

1.4.3. legal entities.

The Buyer, in agreement with these Regulations, confirms that it has the right to purchase Goods at this Internet shop.

  1. Ordering and Supply of Goods

2.1. Buyer orders Item by selecting, inserting in cart, filling in the appropriate order form on Sellers home page www.paintme.lv. When performing the order, the purchaser undertakes to provide accurate information, i.e. given name, surname, place of delivery and his or her contact details. Personal data required for a transaction shall be processed in accordance with the requirements of regulatory enactments.

2.2. The purchaser is responsible for the correct presentation of the data, otherwise the supply of the item is not guaranteed.

2.3. Orders and orders can be made by Buyer at any time of day. The Seller sends to the Buyer an acknowledgement of accepting the order to the e-mail address specified in the application form. If the Buyer does not receive a supporting email, the order has not been accepted.

2.4. The vendor carries out the delivery of the item via an Omniva service or any other transportation service provider.

2.4.1. If the Buyer pays more than one Item during the same order, these Goods are delivered in the same consignment;

2.5. The salesperson undertakes to ship the goods within 2 - 5 (two to five) working days from the time the order is approved.

2.6. The final price of the item is listed in the “Catalog” section of the www.paintme.lv section of each Product Internet sales site. All prices are indicated including taxes and duties in accordance with the legislation specified in the Republic of Latvia.

2.7. The Purchaser pays for the Item in one of the following ways:

2.7.1. in Online Strore www.paintme.lv with creditcard (MasterCard, Visa, Maestro, Visa Electron);

2.7.2. in Online Strore www.paintme.lv with Paypal;

2.7.3. with bank transfer to Sellers bank account;

2.7.4. through a non-cash transfer using the Luminor Internet banking platform.

  1. Return of goods and right of withdrawal

3.1. In the event that the goods are assembled inaccurately, the purchaser has the right to return or exchange the item within 14 (fourteen) days. The Buyer shall inform the Salesperson in the form of communication referred to in paragraph 6 of the Agreement of an inaccurate assembly of goods. In that case, the supply of goods returned or exchanged shall be free of charge.

3.2. According to the Consumer Rights Protection Law and the Cabinet regulations of 20 May 2014, 255 “Provisions regarding distance contract” The purchaser has the right to exercise the right of withdrawal. Given the nature of the goods offered by the Salesperson and hygiene considerations, the right of withdrawal is not exercisable if the Buyer has opened the Packages of Item Elements. Right of withdrawal to be exercised according to the SellerRights of withdrawal

3.3. The right of withdrawal may only be exercised by purchasers who are natural persons.

3.4. If the Buyer wishes to exercise his right of withdrawal, the following recommendations and conditions shall be taken into account:

3.4.1. Items of the item to be returned (e.g. paint tanks) must not be open or used (taking into account the specific nature of the item). If the condition of the returning Product has deteriorated and has occurred incorrectly when it is stored, the purchaser shall not be entitled to exercise the right of withdrawal.

3.4.2. The purchaser is obliged to retain and not damage the original packaging of the Product.

3.4.3. If the Buyer wishes to exercise the right of withdrawal, the Buyer shall complete the atteikuma formu available on the www.paintme.lv site and sends it to siacreatrade@gmail.com.

3.4.4. The buyer is obliged to keep and, if necessary, produce a supporting document for the purchase.

3.5. On the basis of the Buyer's refusal, the Salesperson shall transfer the cash for the return Item and its delivery costs to the bank account indicated on the Buyer's withdrawal form within 14 (fourteen) calendar days after receipt of the Item indicated in the Contract Termination and Refusal Form at the address indicated by the seller.

3.6. For more information on what is a distance contract and the right of withdrawal, the purchaser may consult the following website: http://www.ptac.gov.lv/lv/content/par-distances-tirdzniec-bu

  1. The buyer has the right to refer to the Salesperson with applications, proposals or complaints concerning goods and the delivery service and to receive a response in substance. An application, proposal or complaint may be submitted in one of the forms of communication referred to in paragraph 6 of this Treaty. The application, proposal or complaint shall indicate:

4.1. order number

4.2. name and surname of the applicant;

4.3. the e-mail address that the order was ordered to;

4.4. phone number;

4.5. nature of the application, proposal or complaint, circumstances and requirements relating thereto;

4.6. the preferred form of reply, orally, in writing by post or by e-mail. If the preferred form of reply is not indicated, the reply shall be given in the same way as the complaint was lodged.

  1. three and complaints that cannot be resolved by negotiation shall be settled in accordance with the procedures specified in the Consumer Rights Protection Law.
  2. Contact details of the salesperson:

6.1. For telephone communication: +371 28611561;

6.2. For electronic communication: siacreatrade@gmail.com.

  1. All questions related to the processing of personal data are described in the Sellers Privacy poicy.
  2. If the goods do not comply with the provisions of the contract, the purchaser shall have all the legal rights of the consumer specified in the regulatory enactments of the Republic of Latvia.
  3. This Agreement shall be deemed to be terminated when the Salesperson has received payment for the Goods and delivered the Goods at the address indicated by the purchaser.
  4. The purchaser is informed that the Salesperson has the right to unilaterally change the provisions of this Agreement at any time.
  5. Agreement has been drawn up in accordance with the laws and regulations of the Republic of Latvia. The purchaser shall certify that he is familiar with the provisions of this Agreement and undertakes to comply with it and to comply with it.

It is prohibited to use the text of this document without co-ordination with the SIA "Creatrade".

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